Prescriptions at Mendip Vale South Gloucestershire
You can order an NHS repeat prescription from your pharmacy by using our online system.
Find out how to get a repeat prescription online, how much prescriptions cost and how your local pharmacist can help you without having to see your GP.
Please allow 3 full working days for your prescription to be processed. We do not accept prescriptions over the telephone.
1. Order your prescription using the NHS App or Patient Access
You can get a prescription online. Use these online systems to order a repeat prescription. You will need to choose a preferred pharmacy to prepare your prescription, where you can later collect your medication.
You will also need:
- An online account
- The name of the medication and dosage
- To be at least 17-years old.
Your online account will display all your repeat medications and dosages, allowing you to easily select the ones you need for refill.
Request your prescription on the NHS App
The NHS App is a simple and secure way to access a range of NHS services, including ordering a repeat prescriptions, access to your health record and get health advice.
Request your prescription on Patient Access
Patient Access is a website and mobile app which gives you access to a range of GP services online, including repeat prescriptions and access to your health record.
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2. Online Repeat Prescription Form
This form is for requesting repeat prescriptions only.
If you have a medication query, please contact the prescription team directly by emailing bnssg.mendipvale.prescriptions@nhs.net or by choosing option 2 on the main line telephone number.
Please allow up to 3 working days for your prescription to be ready. This does not include weekends, and therefore it may take longer for us to get back to if your form was submitted on a Friday and if there is a Bank Holiday.
If there are any problems with your request a member of the team will be in contact with you.
Request your Prescription using the Online Form
This form is for requesting repeat prescriptions only.
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3. Email our prescriptions team
To ensure prompt processing of your prescription requests and enquiries, please include the following information in your email:
- Your Full name
- Your date of birth
- Medication list.
For safety reasons, requests that do not include all required information may not be processed, which could lead to delays in obtaining your medication.
Our team is here to support your needs and ensure a smooth experience in managing your prescriptions
The Prescriptions Team email: bnssg.prescriptionscmp@nhs.net
To make sure we prescribe repeat medicines safely, we cannot process requests over the phone.
If you are unable to use the above online methods and find it difficult to attend the surgery to request in person, please get in touch and we will try to accommodate your requirements.
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Nominating a pharmacy
When you order a repeat prescription online, you will have to nominate a pharmacy to prepare your prescription and for you to pick it up from.
You can nominate a pharmacy by using the NHS App or logging into the NHS website using a web browser. A high street pharmacy is where you collect your prescriptions in person. If you have chosen an online-only pharmacy, then they will send your prescription in the post.
If you order your prescription online:
- You will no longer need to collect paper prescriptions from our surgery
- Your nominated pharmacy will have your prescriptions ready to collect until you change or remove them.
For more information about nominating a pharmacy, visit the Nominating a Pharmacy page on the NHS website.
How your pharmacy can help
Pharmacists are qualified healthcare professionals who can help you with minor health concerns. They can offer medical advice and over-the-counter medicines for minor illnesses like coughs, colds, tummy problems and aches and pains.
For symptoms that are more serious, we suggest visiting your GP or nurse. You can book an appointment by going to our Appointments page.
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For more Information:
Prescription charges
The NHS prescription charges apply to England only. These are:
- Prescription (per item): £9.65
- 12-month prepayment certificate (PPC): £111.60
- 3-month PPC: £31.25.
The Government provides help for those who have difficulty paying NHS prescriptions. You can find out more about whether you’re entitled to support from the Government on the NHS Prescription Charges on the NHS website.
More information and advice about NHS England prescription charges are on the Who can get free prescription page on the NHS website.
Questions about your prescription
We are available to help with any problems about your prescription. Contact us if you are having problems with:
- Ordering repeat prescriptions
- Your pharmacy
- Out of stock items
- General concerns about your medication.
You can contact us by emailing the surgery at bnssg.prescriptionscmp@nhs.net
Or call us on 0117 969 2508
You can also find more information about prescriptions on the Prescriptions and pharmacies page on the NHS website.
Medication Reviews
We are keen to ensure that patients with ongoing medical problems are monitored regularly. If your medication review date has passed, please speak to one of our team, they will be able to advise what we need you to do to enable us to complete this review.
You need to register to use our online repeat prescription ordering service and this is best done in person at the surgery. Please speak to one of our receptionists.
Prescriptions for International Travel or Holidays
Holidays
If you’re planning to go on holiday or will be away from home, please submit any medication requests 7-10 days before your departure. Be sure to note the reason for the early request in your submission.
Please keep in mind that we may not be able to fulfill last-minute or urgent medication requests specifically for travel. Planning ahead helps us ensure you have everything you need for a safe and healthy trip.
Prescriptions for patients traveling out of the country
By law, the NHS ceases to have responsibility for the medical care of patients when they leave the UK. People traveling within Europe are advised to carry an authorised European Health Insurance Card (EHIC) at all times and this gives entitlement to reduced cost (and sometimes free) medical treatment. Patients should be advised to check specific entitlements prior to travel.
- For patients who will be out of the country for less than 3 months, it is reasonable to provide sufficient medicines for an existing condition (i.e. asthma, diabetes)
- GPs are not required by their Terms of Service to provide prescriptions for the treatment of a condition that is not present and may arise while the patient is abroad. Persons who have left the UK, or who are intending to leave the UK, for more than 3 months are not normally allowed to continue to be registered with a practice.